West28 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use West28 Casino. Please read them carefully before creating an account, depositing funds or playing games. By accessing the website or using its services, you acknowledge that you have read, understood and accepted these terms, together with any additional rules displayed on the website.

West28 Casino holds two Curaçao-issued licences - one under Gaming Curaçao (GC) and one under the Curaçao Gaming Authority (CGA) - providing a dual-licensed regulatory framework for its operations.

1. General terms and acceptance

These Terms & Conditions form an agreement between you and West28 Casino in relation to your use of the website, account services, games and related features. They apply to all visitors and registered players. Other terms may also apply to particular games, promotions, payment methods or services. Where additional terms are provided, you should read them before using the relevant feature.

West28 Casino may update these terms from time to time to reflect changes to the website, applicable requirements, technology or business operations. The latest version will be made available on the website. Changes generally apply from the time they are published, unless a different commencement date is stated. You are responsible for checking the terms regularly. If you do not agree with an update, you should stop using the website and close your account where appropriate.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. It is your responsibility to understand and comply with the laws that apply to you. Access may be restricted in some locations, and West28 Casino does not represent that the website is suitable or available in every jurisdiction.

Eligibility and lawful use

You must meet the minimum legal age applicable to online gambling in your location.
You must provide accurate, current and complete information when registering and whenever information changes.
You must use the website only for lawful purposes and in accordance with these terms.
You must not use the website on behalf of another person or allow another person to use your account.
You must not use the website if online gambling is prohibited for you by law, court order, self-exclusion or another applicable restriction.

West28 Casino may refuse access, suspend an account or restrict services where it has reasonable grounds to do so. This may include concerns about eligibility, identity, security, fraud, money laundering, responsible gambling or a breach of these terms.

2. Accounts, verification and security

You may need to create a personal account to access some or all of the website’s services. Only one account is permitted per person unless West28 Casino expressly agrees otherwise. Accounts are personal and must not be sold, transferred, lent or shared. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You should choose a strong password, avoid reusing it on other services and notify West28 Casino promptly if you suspect that your account has been accessed without permission. You must not attempt to access another person’s account, interfere with the website or use software, devices or methods designed to gain an unfair advantage.

West28 Casino may ask you to confirm your identity, age, address, payment information or source of funds. Verification checks may be completed when you register, deposit, withdraw, use a promotion or at another time. You agree to provide information and documents that are genuine, legible and reasonably requested. Account activity or transactions may be delayed or restricted while checks are completed.

You must keep your account information accurate. If information is false, misleading, incomplete or cannot be verified, West28 Casino may suspend or close the account and take any action permitted under applicable rules. Any decision concerning funds, transactions or account access will be handled in accordance with relevant legal and operational requirements.

Prohibited conduct

Using bots, automated systems, scripts or other tools to interact with the website or games.
Exploiting an error, technical fault, pricing issue or vulnerability.
Colluding with other players or attempting to manipulate a game or result.
Using another person’s payment method without proper authorisation.
Engaging in fraudulent, dishonest, abusive, threatening or unlawful behaviour.
Attempting to bypass security, geographical controls, account restrictions or responsible gambling measures.

3. Deposits, play and withdrawals

Available payment methods, transaction conditions and any applicable fees will be shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the available services and must not be used to facilitate unlawful activity.

You should check all transaction details before confirming a deposit or other payment. Once a transaction has been submitted, it may not be possible to cancel or reverse it. West28 Casino may impose transaction, account or game limits where permitted or required. Transaction processing may depend on payment providers, verification checks, technical systems and other circumstances outside the website’s direct control.

Funds in your account should be used only in accordance with these terms and any applicable game or promotional rules. You must not deposit money that you cannot afford to lose. Gambling outcomes are uncertain, and no game, strategy or system can guarantee a win. Previous results do not predict future results.

Withdrawals may be subject to identity, account, transaction and responsible gambling checks. A withdrawal may need to be returned through an approved method or to an account held in your name. West28 Casino may ask for further information before processing a withdrawal and may delay or decline a transaction where this is necessary to comply with legal, security or operational requirements.

If funds are credited to your account in error, including because of a technical or administrative mistake, you must notify West28 Casino and must not use those funds. West28 Casino may correct the error and recover the relevant amount. Where a transaction is identified as fraudulent, reversed, unauthorised or otherwise invalid, the associated funds may be restricted while the matter is reviewed.

Games and results

Games are provided subject to their displayed rules and any specific information shown before play. In the event of a disagreement about a result, the relevant records held by West28 Casino’s systems may be used to assess the outcome, subject to applicable law. If a game is interrupted by a technical issue, the result may be reviewed and corrected in accordance with the game rules and operational procedures.

4. Promotions, responsible gambling and account closure

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own terms, including eligibility requirements, availability, expiry, contribution rules, wagering or playthrough requirements, maximum values and withdrawal conditions where applicable. You should read the specific offer terms before accepting or using a promotion.

West28 Casino may change, suspend or withdraw a promotion where permitted, including where an offer has been used in an abusive, fraudulent or unintended manner. Unless the applicable promotion terms state otherwise, players may not claim an offer more than once or use multiple accounts to obtain the same benefit.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits before you play, take regular breaks and never gamble with money needed for essentials. Do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Only gamble with funds you can afford to lose.
Keep track of the time and money you spend.
Do not chase losses or increase stakes to try to change an earlier result.
Use available deposit, spending, time or session controls where offered.
Contact West28 Casino if you need information about account restrictions or self-exclusion.

You may ask for your account to be restricted, suspended or closed. A request may be subject to confirmation and processing requirements. You must not attempt to open another account or use another person’s account to avoid a restriction or self-exclusion. If gambling is causing concern for you or someone close to you, consider seeking independent support from an appropriate Australian gambling support service.

You may close your account at any time, subject to any outstanding checks, transactions or legal obligations. West28 Casino may also suspend or close an account where these terms are breached or where continued access creates a security, compliance or responsible gambling concern.

5. Website content, liability and general provisions

The website and its content are provided for general information and access to the available services. West28 Casino aims to keep information accurate and available but does not guarantee that the website will always operate without interruption, delay, errors or security issues. Maintenance, telecommunications problems, software faults and events outside reasonable control may affect availability.

You must use your own device, internet connection and software responsibly and take reasonable steps to protect them from malicious activity. West28 Casino is not responsible for problems caused by your equipment, internet provider, payment provider or unauthorised access resulting from your failure to protect account details.

To the extent permitted by law, West28 Casino is not liable for indirect, incidental or consequential loss arising from use of the website, inability to access services, reliance on website content or participation in games. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that West28 Casino has waived its right to enforce it later.

These terms, together with any referenced policies and applicable game or promotion rules, govern your use of West28 Casino. Any dispute should first be raised through the available customer support or complaint process so it can be reviewed. The terms are intended to operate consistently with applicable Australian law and regulatory requirements.