Privacy Policy | West28 Casino

Information we may collect

To provide online casino services, maintain account security and meet applicable obligations, West28 Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, what services you request and whether you create or maintain an account.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, telephone details, email address and other information supplied when you register or update an account. We may also record information provided when you contact support, make a complaint, ask a question or otherwise communicate with us.

Identity and verification information

Where verification is required, we may request documents or information used to confirm your identity, age, location or entitlement to use the services. This can include identity documents, proof of address, information about the source or intended use of funds, and records of checks carried out to help prevent fraud, money laundering, underage gambling and other unlawful activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be processed through payment service providers. We generally use the information needed to confirm and administer a transaction, rather than storing unnecessary payment details.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location, access times, referring pages and information about how you interact with the website. We may also receive information relating to network security, login activity and unusual or potentially harmful behaviour.

We may combine information collected from your account, your use of the website, service providers and other lawful sources. We do this only where reasonably necessary for the purposes described in this Privacy Policy or where permitted by law.

How we use personal information

Personal information may be used to operate, administer and improve the website and the services available through it. We seek to use information fairly and only for legitimate business, security, service and compliance purposes.

Create, verify, maintain and manage your player account.
Process deposits, withdrawals, wagers and other account transactions.
Confirm identity, age, location and eligibility to use particular services.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, investigate and prevent suspicious, unlawful or abusive activity.
Provide customer support, respond to enquiries and resolve complaints.
Send service communications, including account, security, transaction and operational messages.
Personalise or improve website content, features, performance and user experience.
Monitor website usage, troubleshoot technical issues and protect systems and users.
Meet record-keeping, reporting and other legal or compliance obligations.
Assess and promote safer gambling practices where relevant to account activity.
Send marketing communications where permitted and where you have provided consent or another lawful basis applies.

You can usually unsubscribe from promotional emails by using the instructions in the message or by contacting us. Unsubscribing from marketing does not stop important service communications, such as messages about your account, security, transactions or changes to essential terms.

Legal grounds and permissions

Depending on the circumstances, information may be handled because it is needed to provide a service you have requested, to meet a legal obligation, to protect the website and its users, to pursue legitimate operational interests, or because you have given consent. Where consent is used, you may withdraw it, although this will not affect processing that occurred before withdrawal or processing that can continue on another lawful basis.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support essential functions, understand website traffic, improve performance and help deliver relevant communications. Some cookies are necessary for the website to operate, while others help us understand how visitors use the site.

You can manage, block or delete cookies through the settings in your browser. If you disable certain cookies, parts of the website may not function correctly or some preferences may not be remembered. Browser settings and available controls can vary between devices and browsers.

When information may be shared

We may share personal information where reasonably necessary to provide the services, process transactions, verify identity, maintain security or comply with legal obligations. This may involve payment providers, identity and verification services, technology and hosting providers, customer support services, professional advisers, fraud prevention services and other suppliers acting on our behalf.

Information may also be disclosed where required or authorised by law, to protect rights and property, to investigate suspected misconduct, or in connection with a business change such as a restructuring or transfer of services. Service providers are expected to handle information appropriately and only for authorised purposes. Some recipients may operate outside Australia, and information may be transferred or accessed internationally where necessary for the purposes described in this policy.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your password and login details confidential, use suitable security on your device and contact support promptly if you suspect unauthorised access to your account.

Retention and your privacy rights

How long information is kept

We keep personal information only for as long as reasonably needed for the purposes for which it was collected, including account administration, dispute handling, security, business records and compliance. Some records must be kept for a period required by law even after an account is closed or you ask for information to be deleted. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Requests about your personal information

Subject to applicable requirements and reasonable identity checks, you may ask us about personal information we hold about you. You may request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or withdraw consent to marketing communications. Other rights may apply depending on your circumstances.

To exercise these rights or make a privacy enquiry, contact support@west28casino.top. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding. We will consider and handle requests within a reasonable timeframe, although a request may be refused or limited where keeping or using the information is required by law, needed to protect another person, necessary to prevent fraud, or otherwise permitted by applicable requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, business practices or legal requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page occasionally so you remain informed about how information may be handled.

If you have concerns about the way your personal information has been handled, please contact support@west28casino.top so the matter can be reviewed. This Privacy Policy is intended as general information about privacy practices and does not limit any rights you may have under applicable Australian privacy or consumer protection requirements.